Senior Customer Service Representative Job at XPO Logistics, North Richland Hills, TX

Y01RaXpvakRPcEU3eFBVTGs1RnBIMmRJNmc9PQ==
  • XPO Logistics
  • North Richland Hills, TX

Job Description

What you’ll need to succeed as a Senior Customer Representative at XPO

Minimum qualifications:

  • 2 years of experience in customer service
  • Experience with Microsoft Office products such as Word, Excel and Outlook

Preferred qualifications:

  • 1 year of transportation industry experience
  • Available to work a variety of shifts, Monday through Friday between 6 am-6 pm
  • Knowledge of and familiarity with commonly used concepts, practices, and procedures related to customer care
  • Pleasant and professional communication skills and phone etiquette
  • Able to identify and implement continuous improvement opportunities
  • Capable of taking on the challenges of providing excellent customer care
  • Excellent analytical skills including Microsoft Excel experience (pivot tables, v-lookups) 
  • Familiarity with CRM technology, such as Salesforce

About the Senior Customer Representative job

Pay, benefits and more:

  • Competitive compensation package 
  • Full health insurance benefits available on day one 
  • Life and disability insurance 
  • Earn up to 13 days of PTO over your first year  
  • 9 paid company holidays 
  • 401(k) option with company match 
  • Education assistance 

What you’ll do on a typical day:

  • Serve as the primary escalation point of contact and build long-term relationships with assigned accounts utilizing phone, email and other channels of communication
  • Develop collaborative relationships with the managers of assigned accounts
  • Understand XPO operations to resolve transactional issues and engage operational teams, as necessary, for assistance on recurring issues that need corrective actions
  • Take ownership of customer needs and work internally on behalf of the customer
  • Make customer-focused decisions using data, processes and creativity
  • Meet and exceed performance expectations in defined areas such as customer satisfaction, quality, issue resolution and productivity

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here .

Job Tags

Work at office, Monday to Friday, Shift work

Similar Jobs

Joy Memories

Easter Bunny Photo Set Manager- Northgate Mall Job at Joy Memories

Love the Holidays? Want to work alongside The Easter Bunny? Weve got a job for you! VIP Holiday Photos needs your help to make children's dreams come true this coming Easter season: mid-to late February through March. WHY WORK WITH VIP HOLIDAY PHOTOS? VIP ...

Delivery King Logistics LLC

Delivery King Logistics LLC - Amazon Delivery Driver Job at Delivery King Logistics LLC

 ...At Delivery King Logistics, our greatest strength is our peopleand the culture weve built together. Here, youre not just clocking...  ...recharge, stay healthy, and plan for your future. Yes, being an Amazon delivery driver means fast-paced days, heavy shipments, and unpredictable... 

Spieldenner Financial Group

Field Underwriter (Remote) Job at Spieldenner Financial Group

 ...critical illness, disability, or death make an unwelcome entry into their lives. Thats where we come in. Armed with...  ...Enrollment Specialists We are currently hiring both Entry Level and Licensed Insurance Enrollment Specialists to help the families who have... 

Truck with Jed Logistics

Truck Driver/CDL-A/Home Daily/Intermodal Job at Truck with Jed Logistics

 ...Hiring immediately for Class A Driver! Must live within 60 miles of Mechanicville, NY CDL- A Driver / Truck Driver Responsibilities: ~ Home Daily; Container ~ Day Cab ~ Drop & Hook $40; $45 stop pay ~ Run Friday-Tuesday or Monday-Friday; start anywhere between... 

Indiana University

Beverly and Gayl W. Doster Painting Conservator (Collection Conservation Specialist), Eskenazi Museu Job at Indiana University

 ...Department ART MUSEUM (BL-AMUS-IUBLA) Department Information Since its establishment in 1941, the Sidney and Lois Eskenazi Museum of Art at Indiana University (IU) has grown from a small university teaching collection into one of the foremost university art museums...