Job Title: Housekeeping Manager
Department: Rooms
Supervisor: Assistant General Manager and General Manager
Summary
The Housekeeping Manager oversees the daily operations of the housekeeping department to ensure the highest standards of cleanliness, organization, and guest satisfaction throughout the hotel. This role involves managing staff, coordinating schedules, inspecting rooms and public areas, and maintaining inventory and compliance with health and safety regulations. The manager acts as a key liaison between housekeeping and other departments to deliver a seamless guest experience.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Supervise and coordinate the activities of housekeeping staff, including room attendants, public area attendants, and laundry personnel.
• Develop and manage staff schedules to ensure adequate coverage and efficient operations.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness and maintenance standards are met.
• Train new employees and provide ongoing coaching to maintain service excellence.
• Monitor inventory levels of cleaning supplies, linens, and guest amenities; place orders as needed.
• Ensure compliance with hotel policies, safety regulations, and sanitation standards.
• Address guest complaints or requests related to housekeeping promptly and professionally.
• Collaborate with front office, maintenance, and other departments to coordinate room readiness and special requests.
• Prepare reports on housekeeping performance, occupancy, and supply usage for upper management.
• Implement cost-control measures and process improvements to enhance efficiency and reduce waste.
Supervisory Responsibilities
This role oversees and manages all housekeeping department staff, including room attendants, public area attendants, housepersons, laundry personnel, and houskeeping supervisors.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree from four-year college or university preferred; hospitality degree preferred.
Two years’ related experience managing a housekeeping or cleaning staff; or equivalent combination of education and experience.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.
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