Job Description

SUMMARY:

Directs hotel housekeeping program to ensure clean, orderly, and attractive conditions of property by performing the following duties personally or through delegating to departmental staff. Reports to the Director of Operations.

• Establishes standards and procedures for work of housekeeping and laundry staff including safety, usage of chemicals, cleaning, storage etc.
• Plans work schedules to ensure adequate service and within budgeted labor guidelines.
• Monitors chemical systems and usage of the laundry and cleaning procedures to ensure cost control. 
• Maintains MSDS sheets and educates staff on safety protocols.
• Inspects guestrooms daily, may assist in cleaning guestrooms, or doing laundry as needed.
• Ensures proper storage and security of housekeeping room keys.
• Communicates regularly with Front Desk on status of room inventory and updates front desk system.
• Ensures guest satisfaction through quick attention to questions, concerns or problems.
• Inspects and evaluates physical condition of property. Examines carpets, drapes and furniture for stains, damage, or wear. Plans for carpet shampooing, turning of mattresses and spring/fall extensive cleaning.
• Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
• Inventories and purchases supplies and equipment per purchasing guidelines and budget.
• Investigates new and improved cleaning instruments and methods.
• Inventories, secures and manages guest lost and found.
• Deep cleaning scheduling and inspection.

KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

SUPERVISORY RESPONSIBILITIES : Directly supervises 10-30 employees in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

EDUCATION and/or EXPERIENCE: Associate's degree (AA) or equivalent from a two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS : Ability to read, analyze and interpret general accounting reports, policies & procedures, and instructions. Ability to read and implement safety policies & procedures. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to complaints or inquiries from groups of managers, customers, employees and general public. Ability to communicate clearly in person, by telephone and in writing.

MATHEMATICAL SKILLS: Ability to understand, interpret and manipulate accounting concepts such as general ledger, accounts payable, purchasing, cash handling and budget development / management.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions in mathematical, formula or procedural form and deal with several abstract variables.

CERTIFICATES, LICENSES, REGISTRATIONS : May require franchise specific certification.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear. The employee frequently is required to use hands to handle, grasp or type and stoop, kneel, crouch, bend or twist. The employee is occasionally required to sit; reach with hands and arms; climb or balance; smell; and to push, pull or lift over 10 pounds. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT: The work environment described here are representative of those an employee encounters while performing the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, outside weather conditions depending on business unit, temperature extremes from laundry rooms, extreme heat from dryers, irons and water temperatures, a mild risk of electrical shock and blood-borne pathogens and occasionally works with moving mechanical parts such as irons, washing machines, vacuums, toxic or caustic chemicals (such as bleach), and power equipment such as floor buffers. The noise level in the work environment is usually moderate.

ACCOMODATION : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

CRISIS MANAGEMENT: Must be able to handle a crisis in a calm, effective manner. This includes upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents.

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