Dispatcher Job at B. Carlson Heating, Air Conditioning & Plumbing, Albuquerque, NM

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  • B. Carlson Heating, Air Conditioning & Plumbing
  • Albuquerque, NM

Job Description

Join the Team That Keeps Albuquerque Running

At B Carlson Heating, Air Conditioning & Plumbing , we've proudly served the Albuquerque community since 1971. Our success isn't just built on great technicians. It's built on exceptional people behind the scenes who keep everything moving.

As a Dispatcher , you're more than someone answering phones and scheduling calls. You're the heartbeat of our operation. You'll help customers when they need us most, support our field teams, and play a critical role in delivering five-star service every day.

If you thrive in a fast-paced environment, love solving problems, and enjoy being the person who keeps everything on track, we'd love to meet you.

Why You'll Love Working Here

  • Medical, Dental & Vision Insurance
  • Pet Insurance
  • Employee Discounts
  • 401(k) with 4% Company Match
  • Paid Time Off
  • Paid Holidays
  • Paid Parental Leave
  • Weekly Pay
  • Opportunities for growth and career advancement
  • A team that values collaboration, accountability, and having each other's backs

What You'll Do

  • Coordinate daily schedules based on customer needs, technician skill sets, and call priority
  • Dispatch and debrief technicians throughout the day
  • Keep jobs running efficiently by monitoring technician performance and productivity
  • Provide timely, professional communication with customers
  • Work closely with leadership to help achieve daily and monthly goals
  • Be the calm, organized voice that keeps the team moving forward

What We're Looking For

  • High school diploma or GED
  • At least 1 year of dispatch experience, preferably in a service-based industry
  • Experience dispatching field technicians
  • ServiceTitan experience is a plus
  • Proficiency with Microsoft Office or Google Workspace
  • Strong organizational and multitasking skills
  • Excellent communication and customer service skills
  • A positive attitude and the ability to perform well under pressure

Be the Difference

Every successful service call starts with a great dispatcher. If you're ready to make an impact, grow your career, and join a company that's been trusted by Albuquerque families for over 50 years, apply today . Your next opportunity starts here.

#BCarlson1

Job Tags

Weekly pay, Full time, Work at office

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