BPO Associate Director Job at NTT DATA, Inc., Tennessee

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  • NTT DATA, Inc.
  • Tennessee

Job Description

Key Responsibilities:

  • Sales Enablement & Support
    • Partner with the sales team to develop compelling proposals, RFP responses, and presentations for medical coding services.
    • Provide subject matter expertise on US healthcare coding standards, compliance, and industry best practices.
    • Assist in pricing strategies, cost estimation, and solution design for prospective clients.
  • Client Engagement
    • Participate in client calls and meetings to articulate service offerings and address technical queries.
    • Build strong relationships with key stakeholders to understand their needs and tailor solutions accordingly.
  • Market Intelligence
    • Analyze industry trends, competitor offerings, and regulatory changes to support strategic decision-making.
    • Identify new opportunities for growth within the medical coding domain.
  • Team Leadership
    • Mentor and guide the sales support team to ensure timely and accurate deliverables.
    • Collaborate with operations, quality, and compliance teams to align service capabilities with client expectations.
  • Compliance & Quality
    • Ensure all proposals and solutions adhere to HIPAA, CMS, and other regulatory requirements.
    • Maintain up-to-date knowledge of ICD-10, CPT, HCPCS, and payer guidelines.

Required Qualifications:

  • Bachelor’s degree in Healthcare Administration, Life Sciences, or related field (Master’s preferred).
  • 10+ years of experience in US healthcare domain with strong exposure to medical coding services.
  • Proven track record in sales support, pre-sales, or business development within healthcare outsourcing.
  • In-depth knowledge of ICD-10, CPT, HCPCS coding standards and compliance frameworks.
  • Excellent communication, presentation, and stakeholder management skills.
  • Strong analytical and problem-solving abilities.

Preferred Skills:

  • Experience working with US healthcare providers, payers, or RCM companies .
  • Familiarity with sales CRM tools and proposal management systems.
  • Ability to work in a fast-paced, deadline-driven environment.

Key Competencies:

  • Strategic Thinking
  • Client-Centric Approach
  • Leadership & Team Management
  • Technical Expertise in Medical Coding
  • Negotiation & Influencing Skills

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