Job Description

Customer Service Responsibilities

1. Greet customers in a friendly and professional manner.
2. Assist customers in selecting alcoholic beverages and related products.
3. Answer customer inquiries about products, pricing, and promotions.
4. Check IDs to verify legal age before selling alcohol.
5. Handle customer complaints or direct them to the store manager.

Cash Handling & Transaction Responsibilities

1. Operate the cash register and process transactions (cash, credit, debit, mobile payments).
2. Issue receipts and handle returns or exchanges per store policy.
3. Maintain accurate cash drawer balances and reconcile cash at the end of shifts.
4. Scan and bag purchases efficiently and securely.

Stocking & Merchandising

1. Restock shelves, refrigerators, and displays as needed.
2. Assist in setting up promotional displays and signage.
3. Rotate stock and check expiration dates to ensure product quality.
4. Keep track of inventory levels and report low stock items to management.

Compliance & Security

1. Adhere to state and local liquor laws regarding alcohol sales.
2. Report any suspicious or fraudulent transactions to management.
3. Monitor customers and store premises to prevent theft.
4. Follow all safety protocols, including handling broken bottles and spills.

Cleaning & Maintenance

1. Keep the cashier station, counters, and checkout area clean and organized.
2. Dispose of trash and recyclables properly.
3. Wipe down shelves, coolers, and displays as needed.

Other Duties as Assigned

1. Assist with store opening and closing procedures.
2. Support colleagues and management in store operations as required.

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