Job Description

Come be a part of Prime + Proper Nashville! The Prime + Proper Concierge Team is our guests’ first impression, offering a warm welcome and setting the tone for an exceptional dining experience. This role goes beyond traditional concierge responsibilities, serving as a sales-focused team lead responsible for driving event revenue, private dining bookings, and large-party experiences.

** Largely Commission Based 

In this position, you will actively identify, pursue, and convert sales opportunities—from special occasions to full-scale private events—while leading the Concierge Team in delivering best-in-class hospitality. You will act as a key liaison between guests and management, ensuring every inquiry is maximized into a booked experience and that all event details are executed seamlessly.

Qualifications/Prerequisites:

We’re looking for motivated, results-driven individuals who understand the importance of hospitality and revenue generation. The ideal candidate is confident, proactive, and thrives in a fast-paced, sales-oriented environment.

The ideal candidate should have:

• Proven ability or strong interest in sales, hospitality sales, or event coordination
• A “get it, want it” mentality—understands both service and sales goals
• Strong communication, negotiation, and closing skills
• Leadership ability with experience guiding or motivating a team
• Excellent time management and organizational skills
• Ability to work in a fast-paced environment with competing priorities
• A polished, professional, and hospitable demeanor
• An understanding of anticipatory service and upselling opportunities
• Confidence in engaging guests and building relationships
• Detail-oriented with the ability to manage multiple event inquiries simultaneously

Job Responsibilities include but are not limited to the following:

• Drive event and private dining sales, including large parties, corporate events, and special occasions
• Respond to and manage all event inquiries, turning leads into confirmed bookings
• Actively upsell experiences, menu enhancements, and premium offerings
• Build and maintain relationships with guests to generate repeat business and referrals
• Lead the Concierge Team in achieving both service excellence and sales goals
• Track, manage, and follow up on all sales leads and inquiries in a timely manner
• Take and manage reservations while identifying sales opportunities within bookings
• Inquire about special occasions and convert them into elevated or private experiences
• Enter and maintain accurate guest and event information in Resy (or CRM systems)
• Coordinate event details with management and operations teams to ensure flawless execution
• Help orchestrate nightly service with a focus on high-value guests and experiences
• Give venue tours to prospective clients and showcase event spaces
• Maintain deep knowledge of menus, offerings, and event capabilities
• Maintain a hospitable and organized Concierge desk while balancing sales priorities
• Proactively manage reservations and guest profiles to maximize revenue opportunities

Job Tags

Full time, Night shift

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