THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.
Under supervision, the Disability Insurance (DI) Services Representative will determine claimant eligibility for State Disability Insurance (SDI) Program benefits including Disability Insurance, Paid Family Leave, and Nonindustrial Disability; will conduct fact-finding interviews, respond to inquiries, and perform claim processing activities in accordance with laws, regulations, rules and policies; will provide prompt, accurate and courteous customer service; may develop and provide training that emphasizes the consistent application of law, regulation, policy and procedures, appropriate medical duration control techniques, program integrity practices and processes, will record and maintain overpayment (OP) documents in accordance with current over-payment policies and procedures, process OPs, conduct follow up collection actions for both claimant and third party overpayments with appropriate documentation. May act as an expert witness before the California Unemployment Insurance Appeals Board.
Must comply with office security requirements. Travel and/or overtime may be required. EXPECTATION – MISSION, VISION, GOALS The incumbent contributes toward the growth of the DI Branch into a customer-focused service organization by following and applying SDI Branch cultural principles. The incumbent is required to have knowledge of the principles of the SDI Branch programs. Protect program integrity by identifying and reporting any suspected fraudulent claims and/or activities. Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website. Position exists at 2555 South Elm Avenue Fresno CA 93706 ARU 224
If you have questions about the actual position, please contact the “Hiring Unit Contact” listed below under Contact Information.
You will find additional information about the job in the .
Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.
It is strongly encouraged to apply through your CalCareer Account at .
Application (STD 678) is required. Resumes and/or cover letters DO NOT take the place of the Employment Application STD 678. Submissions received without a completed STD 678, will not receive further consideration, and will be excluded from the hiring process. Transcripts or Diplomas are optional and may be required to meet minimum qualifications. Applications will be screened and only the most qualified applicants will be selected for an interview. Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, eligible for a Training and Development assignment, have SROA and/or Surplus eligibility, or have list eligibility (or are in the process of obtaining list eligibility).Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.
If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:
Examination/Assessment
To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.
Disability Insurance Program Representative BulletinFor more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .
Benefit information can be found on the CalHR website, , and the CalPERS website, .
This is a Post & Bid Position which means eligible Post & Bid candidates will have first consideration. However, if no Post & Bid candidates apply, this position will be open for consideration to all interested candidates.
Post and Bid Candidates who are current employees of EDD, in the classification of DIPR, with permanent status and who meet all requirements of the posted position, including any special requirements (language skills, veterans status, etc.) may fax or email your DE 855 P&B application to (916) 319-1153 or to HRSDPOSTBID@EDD.CA.GOV . For current Post and Bid positions and filing period dates, please refer to the Post and Bid Intranet web page. You must be signed in to the EDDNet site to access this webpage.
Non Post and Bid Candidates who are current state employees with status in the above classification, eligible for lateral transfer from an equivalent class, or eligible for a Training & Development Assignment, former state employees who can reinstate into the above class, or persons who are reachable on a current employment list for the classification. All interested applicants, please refer to the “Application Instructions” section for more information.
POST AND BID INFORMATION: DOCUMENT 2357-0042, 0044, 0046, 0048, 0050
LOCATION: 2555 South Elm Ave Fresno CA 93706 ARU 224
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
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