Job Description

The Corporate Training Specialist is responsible for designing, developing, and delivering engaging non technical training programs. This includes orientation, customer service skills, software training, leadership development, and other soft-skill or service-support learning initiatives that improve employee performance and support organizational goals.

Duties And Responsibilities

• Promote and model safe work practices in all aspects of the job.
• Build strong partnerships with peers, managers, and cross functional teams to support training effectiveness and departmental growth.
• Collaborate with Subject Matter Experts (SMEs) to document training requirements and secure course approvals.
• Develop assessment strategies and create both computer based and instructor scored assessments.
• Design instructional content for online, virtual, and instructor led learning formats.
• Create and update instructional materials, course documents, facilitator guides, learner guides, and presentations.
• Maintain course content, manuals, and training materials to ensure accuracy and relevance.
• Facilitate engaging, learner-centered training sessions that clearly communicate concepts and build practical skills.
• Deliver one on one, group, and virtual training sessions for diverse audiences.
• Provide refresher and follow up training for existing employees as needed.

Required Skills & Qualifications

• Strong verbal and written communication skills with a focus on learner engagement.
• Experience designing skill-based assessments.
• Understanding of adult learning principles and best practices in instructional design.
• Demonstrated experience in curriculum development for multiple training modalities.
• Strong time management and classroom facilitation skills.
• Excellent organizational skills with the ability to manage multiple projects concurrently.
• Project management experience.
• Microsoft Windows
• PowerPoint, Word, Excel, Teams
• Articulate / Articulate Storyline, Adobe Captivate (or other HTML/SCORM-compliant authoring tools)
• Clipchamp

Preferred Qualifications

• Experience in delivering customer service training (retail or call center environments).
• Experience training users on software platforms.
• Familiarity with Learning Management Systems (LMS) for course upload, tracking, and reporting.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

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