Job Description

Job Title: Business Analyst Consultant (Hybrid)

Location: Columbia, SC

Duration: 12 Months

Job Description:

This position is for a Business Analyst Project Lead and Functional Subject Matter expert who will be performing system testing, daily troubleshooting of complex defects, training, drafting General System Designs (GSDs) and assisting counties during the Maintenance and Operations phase of the FCCMS project. The Business Analyst-Project Lead will report to the FCCMS Project Manager.

Primary Responsibilities

Business Analysis

• Review functional designs produced by vendor.
• Create models to document existing, and proposed business processes.
• Develop General System Design (GSD documents for new or enhanced system functionality.
• Analyze proposed business process and software changes.

Testing

• Execute test scripts.
• Develop test scenarios/test cases and test scripts.
• Record and verify test results.
• Analyze and report test results.
• Report defects to Test Manager/Test Team
• Perform Regression Tests
• Reproduce defects/demonstrate defects to development as needed.
• Participate in Incident Review Meetings as needed.
• Provide data analysis and root cause analysis as needed.
• Review requirements, component designs and use cases and maintain test script traceability to each as applicable.
• Prepare test data, including interface data files as needed, for executing test scripts.
• Review test related work products, including but not limited to system test reports, training materials, computer-based training (CBT) courses and others as needed.
• Participate in the monitoring and reporting on the execution of the System Development Contractor's performance under the CFS Project contract as it relates to all testing phases. This involves working with System Development Contractor's tools and appropriately extracting data to produce metrics and reports.

Training

• Conduct End User Training for designated counties during rollout.
• Ability to travel within the State to conduct onsite training as needed.
• Ability to discuss application and configuration while relating application training to Clerks of Court staff's "every day" business.
• Follow up on end user questions with Functional and Technical Experts in a timely manner.
• Create and update end user training documents to include Participant Guides, FAQs, Workarounds, and Customized User Manual
• Create computer-based training videos.
• Provide online training.

Other Responsibilities Include

• Create End User Training Materials as needed.
• Conduct level 2 help desk support of higher complexity application defects
• Follow up on end user questions with Functional and Technical Experts in a timely manner
• Update Application Configuration as needed.
• Conduct help desk ticket resolution related to the FCCMS application.
• Communicate announcements, workarounds, and FAQs to all FCCMS application users.
• Create and update Adobe Acrobat forms and documents.

REQUIRED SKILLS:

• 5+ years of experience preparing, documenting, and executing test criteria, test cases, test scripts, and test plans for IT systems projects
• 2+ years of experience using, configuring, and maintaining the Family court case management system (FCCMS)
• 2+ years of experience with Component testing, Integration Testing, Security Testing, Performance Testing, Regression Testing, Acceptance Testing

PREFERRED SKILLS:

• Experience documenting existing and proposed business processes
• Previous judicial experience
• Previous experience in state government
• Experience testing Judicial or Case Management System Development projects
• Experience with Agile or Waterfall methodologies

REQUIRED EDUCATION:

• BS/BA degree or equivalent work experience

SOFT SKILLS:

• Strong Interpersonal skills with the ability to lead
• Ability to present, communicate and teach concepts in a clear and concise manner
• Strong organizational skills
• Ability to communicate (orally and written) effectively with technical, non-technical staff, customers/stakeholders (State and county) and executives

ADDITIONAL SKILLS:

• Ability to travel to training site as needed to conduct training within the State
• Ability to plan, organize, instruct, and review the work of the testing team
• Ability to use MS Office, MS Visual Studios, and SharePoint effectively

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