Job Description

Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at .

Location: Chattanooga  
Req ID: 29622  

​

Position Summary

Lincoln Electric is a global manufacturer of the highest quality welding, cutting and joining solutions ranging from simple to complex. With over 120 years of service excellence, we are committed to employing talent that will support our strategy to foster innovation and a first-class experience for our customers. Lincoln Electric, where the actual is limited and the possible is immense.

Role Qualifications

• High School Diploma or GED 
• Minimum 2 years of customer service experience
• Minimum 2 years of order entry and data management 

Position Responsibilities

• Professionally administer all incoming calls, ensuring prompt and accurate responses and directing inquiries to the appropriate departments. 
• Greeting guests in a professional, friendly, and hospitable manner while maintaining a clean, organized, and welcoming reception area. 
• Complete data entry responsibilities, to include but are not limited to sales order entry, project setup and structuring.
• Processing spare parts orders with precision and within required deadlines, while supporting other administrative functions such as filing, scheduling, and document management. 
• Ensure adequate coverage of responsibilities and maintain accurate records and orders for duties such as apparel inventory and office supply management.
• Keep conference rooms stocked with necessary supplies, snacks, and drinks to accommodate guests, and maintain tidy supply closets to support efficient operations. 
• Demonstrate reliability, adaptability, and a solution-oriented mindset in all interactions, promoting a positive and inclusive workplace culture. 
• Uphold confidentiality and professionalism in all communications and contribute to a collaborative and respectful work environment. 
• Serve as a central resource for general employee inquiries, providing timely and accurate information and supporting HR-led employee engagement initiatives through coordination and communication. 
• Actively support facility safety and EH&S initiatives by assisting with accurate data recording, and coordinating safety-related events such as Safety Month and Quarterly Milestone Celebrations, etc.
• Identifies problems and all relevant issues in straightforward situations and assesses each using standard procedures and makes sound decisions.
• Other duties as assigned. 

Essential Skills and Experience

• Excellent phone etiquette
• Excellent verbal communication skills
• Punctual
• Able to work with minimum supervision
• Able to multi-task
• Should be customer service driven
• Knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
• Knowledge of Smartsheet 

Nonessential skills and preferred experience:

• Knowledge of Epicor

Environment Health and Safety

• Understand the Company’s EHS Policy and how it relates to this job.
• Be aware of OSHA & EPA laws and regulations as well as the Company’s Plant Rules and Regulations that pertain to this job.
• Work in a safe and environmentally friendly manner and observe all company EHS procedures.
• Immediately notify the Supervisor if there is any safety hazard, any equipment not operating correctly, or if there are any questions regarding EHS procedures.
• Attend required EHS training

Physical demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is required frequently to work from ladders and scaffolds. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. 
• Work environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 
  The noise level in the work environment is usually moderate. 

ISO-14001: Complies with ISO 14001, and other relevant standards. Support, implement and understand the intent of the EMS policy. Participates with ISO-14001 as required

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

Job Tags

Similar Jobs